A selection of coats and bags are available to pre-order immediately after the show has taken place.
Please note products containing exotic skins or fur cannot be shipped outside of the EU and US or shipped to certain states within the US.
You will be able to pre-order select items from the collection immediately after the show. The show takes place in London on 20 February 2012 at 4pm London time. The exclusive pre-order window will close on 26 February 2012.
Approved payment methods are debited on shipment of the order. However, your card may reflect the deduction of funds immediately upon placing the pre-order.
We aim to ship pre-ordered items from the collection within eight weeks of the pre-order window closing, subject to clearance through local customs.
All import duties and taxes are paid by Burberry unless the destination country is highlighted with * in the Shipping Destinations & Transit Times table.
Free returns are available worldwide. We accept returns of unused products within 30 days of shipping, according to the conditions specified within Returns & Cancellations. Please follow the instructions in Returning Your Purchase.
Burberry Customer Services are available 24 hours a day, seven days a week, to answer general enquires on customerservice@burberry.com.
Go to My Burberry and sign into your account using your email address and password. Click 'Account Details' and update, remember to 'Save Changes'. For security purposes, we may request further information to verify your identity.
Please visit My Burberry select 'Sign in' and 'Forgotten password?'. We will email you a new password and for security purposes, we may request further information to verify your identity.
All orders, except Burberry Bespoke products, are packaged in a Burberry bag, embossed with our logo and tied with a satin ribbon.
Please indicate at checkout that you would like your purchase to include a gift card and enter a personal message.
For Burberry Bespoke products, orders are delivered in our exclusive Burberry Bespoke packaging, logo embossed and tied with a satin ribbon. Selected items may require alternative packaging for added protection and will be delivered in a unique hanging case.
We will send an order acknowledgement email within 24 hours. Please contact Customer Service with your order details Contact Us if you do not receive this email.
You can place a back order for certain items. When the item becomes available it will be delivered to you automatically. When you try and add the item to your shopping bag the 'Add to Bag' button will change to 'Backorder' and an estimated shipping date will be clearly indicated. For any further queries please contact Customer Service Contact Us.
Customer Service is unable to cancel or make changes to an order once it has been placed.
Your order will be processed and a confirmation email sent on shipping. On delivery, if any Burberry.com products are unsuitable and meet the Return Conditions, please follow the instructions in Returning your Purchase.
Our site features state-of-the-art security systems to encrypt your payment details, making it virtually impossible for them to be read over the Internet. For full details, see our Security Statement and Privacy Statement.
Once you have designed your Burberry Bespoke trench coat you will be asked to select your size. Please see our Size Guide for Burberry Bespoke measurements.
We kindly ask you to read the Size Guide carefully before ordering as due to the personalised nature of Burberry Bespoke we unfortunately cannot accept returns. This does not affect your statutory rights.
For any further queries, please contact our dedicated Burberry Bespoke team at Contact Us.
When customising your Burberry Bespoke trench coat, each selection you make will affect the options available to you at the next stage. At each successive stage, options available are those that best complement the options selected at the previous stage to create a trench coat with compatible styles, silhouettes, and materials.
For any further queries, please contact our dedicated Burberry Bespoke team at Contact Us.
CHINA IMPORT RESTRICTIONS
Please note due to import restrictions to China between 21 – 28 January, gifts purchased after the 13 January will not be delivered until after Chinese New Year. For status of any outstanding orders please contact customerservice@burberry.com
| Delivery Countries | Estimated Transit Time |
Customer Shipping Cost |
| Australia | 4-6 Days | AUD 30.00 |
| Austria | 1-2 Days | €15.00 |
| Belgium | 1-2 Days | €15.00 |
| Brazil | 4-6 Days | BRL 55.00 |
| Bulgaria | 1-3 Days | €15.00 |
| Canada | 2-3 Days | CAD 20.00 |
| China | 10-12 Days | CNY 150.00 |
| Cyprus | 1-3 Days | €15.00 |
| Czech Republic | 1-2 Days | €15.00 |
| Denmark | 1-2 Days | DKK 130.00 |
| Estonia | 1-2 Days | €15.00 |
| Finland | 1-3 Days | €15.00 |
| France | 1-2 Days | €15.00 |
| Germany | 1-2 Days | €15.00 |
| Greece | 1-3 Days | €15.00 |
| Hong Kong | 2-3 Days | HKD 200.00 |
| Hungary | 1-2 Days | €15.00 |
| India | 3-4 Days | INR 1,400.00 |
| Ireland | 1-2 Days | €15.00 |
| Italy | 1-3 Days | €15.00 |
| Japan | 3-4 Days | JPY 2,000.00 |
| Kuwait | 4-6 Days | USD 30.00 |
| Latvia | 1-2 Days | €15.00 |
| Lithuania | 1-3 Days | €15.00 |
| Luxembourg | 1-2 Days | €15.00 |
| Malta | 1-3 Days | €15.00 |
| Macau | 2-3 Days | MOP 230.00 |
| Malaysia | 2-3 Days | MYR 100.00 |
| Netherlands | 1-2 Days | €15.00 |
| Poland | 1-3 Days | PLN 60.00 |
| Portugal | 1-2 Days | €15.00 |
| Qatar* | 2-4 Days | QAR 100.00 |
| Romania | 1-2 Days | €15.00 |
| Singapore | 2-3 Days | SGD 40.00 |
| Slovakia | 1-2 Days | €15.00 |
| Slovenia | 1-2 Days | €15.00 |
| South Korea | 4-6 Days | KRW 25,000.00 |
| Spain | 1-3 Days | €15.00 |
| Sweden | 1-4 Days | SEK 160.00 |
| Switzerland | 2-3 Days | CHF 20.00 |
| Taiwan | 3-4 Days | TWD 930.00 |
| Turkey | 4-6 Days | TRY 45.00 |
| UAE | 4-6 Days | AED 100.00 |
| United Kingdom | 1-2 Days | £7.00 |
| United States - 50 States | Next Day 3-5 Days |
$20.00 $10.00 |
| United States Military Bases (AFO/FPO) |
3-8 Days | $10.00 |
The customer is not responsible for import taxes and duties unless the destination country is highlighted with *.
For Burberry Bespoke please see When will I receive my Burberry Bespoke order?
Shipping times commence from the date of shipping and are estimates to be used as a guide only.
Your Burberry Bespoke trench coat will be shipped on completion. On placing your Burberry Bespoke trench coat order we will provide you with an estimated shipping date. The average delivery time is 4-8 weeks, dependent on several factors, including fabric and hardware choices.
Kindly note that for Burberry Bespoke items, the estimated shipping date is a calculation of several factors, including fabric and hardware choices.
Please note estimated delivery dates for Burberry Bespoke items are estimates only and can change between the time you place the order and receive an order confirmation. We do our utmost to provide accurate estimates and will continue to keep you updated on the status of your order throughout its progress.
For multiple Burberry Bespoke orders placed at the same time, different estimated shipping dates may apply. Please Contact Us if you would like your orders shipped together.
If you have ordered products other than Burberry Bespoke, please note these will be shipped following the Shipping Destinations & Transit Times table.
Please view the full Burberry Distribution Limited Terms and Conditions, which apply to the shipment of your order.
For any further queries, please Contact Us or for Burberry Bespoke please contact our dedicated Burberry Bespoke team who will be happy to assist.
We currently deliver to 45 countries and add new destinations regularly
Australia, Austria, Belgium, Brazil, Bulgaria, Canada, China, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Ireland, Italy, Japan, Kuwait, Latvia, Lithuania, Luxembourg, Macau, Malaysia, Malta, Netherlands, Poland, Portugal, Qatar, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Turkey, United Arab Emirates, United Kingdom (excluding Channel Islands) and United States of America (Including US Air Force Bases). Please see Shipping Destinations & Transit times.
Please view the full Burberry Distribution Limited Terms and Conditions, which apply to the shipment of your order.
For any further queries please contact Customer Service Contact Us.
Click on the Country/Language link and select the country you wish to ship to. Please note you will lose the contents of your shopping bag if you change country. Purchases will be charged in the nominated currency of the country being shipped to. More information on purchasing can be found in Purchasing & Payment.
Please view the full Burberry Distribution Limited Terms and Conditions, which apply to the shipment of your order.
Go to My Burberry, sign into your account and click the 'Order' tab. You can also track your order once it has been shipped using the tracking number located in you shipping confirmation email at www.ups.com.
Please view the full Burberry Distribution Limited Terms and Conditions, which apply to the shipment of your order.
For any further queries please contact Customer Service Contact Us.
Orders can be delivered to an address in any of the countries listed in Shipping Destinations & Transit times.
Please view the full Burberry Distribution Limited Terms and Conditions, which apply to the shipment of your order.
For any further queries please contact Customer Service Contact Us.
All orders, except Burberry Bespoke products, are packaged in a Burberry bag, embossed with our logo and tied with a satin ribbon.
Please indicate at checkout that you would like your purchase to include a gift card and enter a personal message.
In addition if you select the 'Gift wrap, message and receipt’ tick box at the checkout you will receive a Burberry Pochette or Burberry Gift box dependent on the product type.
For Burberry Bespoke products, orders are delivered in our exclusive Burberry Bespoke packaging, logo embossed and tied with a satin ribbon. Selected items may require alternative packaging for added protection and will be delivered in a unique hanging case.
Unfortunately we can ship your online order to only one location, separate orders would need to be placed for each address.
Please view the full Burberry Distribution Limited Terms and Conditions, which apply to the shipment of your order.
You are not required to pay the relevant import taxes and duties unless your shipping destination country is highlighted with * in Shipping Destinations & Transit Times table.
Where the destination country is highlighted with * in Shipping Destinations & Transit Times you are responsible for the payment of any relevant import taxes and duties. You will be notified of this at the checkout.
We have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
For destinations highlighted with * in Shipping Destinations & Transit Times table, import taxes and duties are non-refundable through Burberry. However, you may be able to recover these by contacting your local customs office directly.
To find an accurate price for your shipping destination select the country using Country/Language, add to bag and proceed to checkout.
Please view the full Burberry Distribution Limited Terms and Conditions, which apply to the shipment of your order.
For any further queries please contact Customer Service Contact Us.
Certain products such as exotic skins, cosmetics and fragrance have strict international trading agreements and regulations to which we must adhere. Unfortunately we are unable to ship these products to certain countries outside of the EU and US and within certain states within the US and countries in the EU.
You will be notified of all restrictions at the checkout. For any further queries please contact Customer Service Contact Us.
Free returns are available worldwide for all items except fragrance and Burberry Bespoke items within 30 days of shipping provided the Return Conditions specified below are met. Instructions are provided in Returning your Purchase.
All refunds are processed on receipt of your return and will be credited to the original form of payment within 14 days of receipt.
Click for further information on Returns & Cancellations.
Contact Customer Service Contact Us who will arrange for the courier to bring all relevant documentation on collection of your return.
For Burberry.com orders you can use our collection service at no additional cost to ensure returned items are protected and recorded during transit. This can be scheduled by contacting Customer Service Contact Us. However, you may also return the goods to us by any secure means to:
Burberry ReturnsImportant: We do not accept liability for goods returned using any other method than our collection service.
Yes, unused items can be returned to us within 30 days of shipping with the exception of fragrance and Burberry Bespoke products.
Please return the goods to us using the free Returning your Purchase process and ensure the Return Conditions are met. Returns will be refunded to the original purchaser via the original method of payment.
Return ConditionsFor any further queries please contact Customer Service Contact Us
Please visit our Contact Us page for full contact details
Please contact Customer Service Contact Us for further advice.
Our handbags, small leather goods (including belts), shoes, jewellery, timepieces and sunglasses can be presented at any Burberry store for an assessment of repair. Please note we do not offer a repair service for Burberry apparel. Please contact Customer Service Contact Us for further advice.
If you cannot find what you are looking for on Burberry.com, contact Customer Service Contact Us.
Visit My Burberry, sign in, select 'Account Details' tab, 'Email Settings' and then select 'Unsubscribe'.
For any further enquires please contact Customer Service Contact Us.
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