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RETURNING YOUR PURCHASE
Free returns are available worldwide for all items within 30 days of shipping provided the return conditions specified below are met. Please note that fragrance, Burberry Bespoke and personalised items cannot be returned. Instructions are provided below.
STEPS TO RETURN YOUR PURCHASE
1. Please Contact Us to schedule a collection for you at no additional cost.
2. Our Customer Service Team will email a UPS Returns Label to you.
3. Place the item(s) in the original shipping box.
4. Complete the Returns Form and place it in the box.
5. Attach the Returns Label to the outside of the box.
6. Remove all other labels from the outside of the box.
7. To track your return, please take note of the tracking number printed on the Returns Label and enter in the tracking number field on www.ups.com.
For any further queries, please Contact Us.
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RETURN CONDITIONS
- Purchases must be returned from the original shipping country with the original Returns Form.
- Items returned must be in their unused, original condition with all Burberry product tags attached and any related accessories or instruction booklets included.
- Incomplete, damaged, worn, soiled or altered returns, or anything Burberry reasonably believes has been used, will not be accepted and therefore sent back to the customer.
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RECEIVING A REFUND
- Refunds will be credited to the original purchaser's method of payment.
- On receipt of return, we shall process the refund as soon as possible. We estimate refunds will be made by the provider of your payment method within 7-10 working days. Working days are Monday to Friday excluding UK public holidays.
- Please retain your Shipping Note until you have received your refund.
- Import taxes and duties are non-refundable through Burberry. However, you may be able to recover these by contacting your local customs office directly.
- If the product which you are returning was purchased in a currency other than your local currency, any refund will be paid in the same currency as purchase. Due to fluctuations in currency exchange rates the amount refunded may be slightly higher or lower than the original price paid.
- Where items are returned through the Burberry free return service, shipping charges will not be refunded.
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EXCHANGES
Currently orders cannot be exchanged. Please return your order to us within 30 days of the shipping date for a refund using the free return service ensuring the return conditions are met. A new order can be placed through Burberry.com at any time or if you Contact Us you can place an order via our Customer Service team.
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GIFT RETURNS
Products returned will be refunded to the original purchaser via the original method of payment. Please return the goods to us within 30 days of the shipping date with the exception of fragrance, Burberry Bespoke and personalised items. Fragrance, Burberry Bespoke and personalised items cannot be returned. Please use the free return service and ensure the return conditions are met.
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CANCELLING YOUR ORDER
Customer Service is unable to cancel or make changes to an order once it has been placed.
Your order will be processed and subject to being accepted by us, a confirmation email sent on shipping. On delivery if any items are unsuitable and meet the return conditions, please follow the instructions in returning your purchase.
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BURBERRY BESPOKE AND PERSONALISED ITEMS RETURNS & CANCELLATIONS
Due to the nature of Burberry Bespoke and personalised items, returns, changes or cancellations are not accepted once an order has been placed. This does not affect your statutory rights.
For any further queries on Burberry Bespoke please contact our dedicated Burberry Bespoke team who will be happy to assist.
The Returns & Cancellations Policy does not affect your statutory rights.
For more information on your statutory rights, contact your local Trading Standards Office, Citizens Advice Bureau or the equivalent in your jurisdiction.
For any further queries, please Contact Us or for Burberry Bespoke please contact our dedicated Burberry Bespoke Team who will be happy to assist.